Every question.A straight answer.
Everything people ask before they join. Can’t find yours? Ask the assistant in Telegram, even as a guest.
Questions by topic
The guild
What is iGuild?
A guild of players. You get your own AI assistant in Telegram, with an army of AI agents behind it. They stand up for you at the casino and help with everything else.
Is iGuild a casino?
No. We don’t run games and we don’t take bets. You play at the casino. We are on your side there.
Is it free?
Yes. No fee, and no deposit with us, ever.
Who can join?
Anyone 18 or older, where playing is legal for them.
Who is behind iGuild?
An independent team that has worked in iGaming since 2017. We were on the casino side and on the provider side. Now we stand on the player’s side.
About iGuildWhich casinos are in the guild?
Ask your assistant. It shows you the guild casinos open in your country, and what it knows about each one.
Is iGuild part of TRUE LABS?
No. TRUE LABS is one of the guild’s reliable game providers and a partner we respect a lot. But it had no part in creating iGuild.
Can a provider, casino or media join the guild?
Yes, the guild is open to them. Game providers, casinos, media partners and anyone who shares our values: honesty, openness and reliability towards the player.
For partnersYour assistant
Is my assistant a person?
No. It’s AI, and it will always tell you so.
Where do I find it? Do I need an app?
It lives in Telegram. No app to install.
What can it do?
It writes your emails to casino support, and a reminder when they miss a deadline. It reads the casino’s rules with you, checks a casino before you play and explains RTP and volatility. And it helps with everything else, from a recipe to a letter.
See one case, start to finishWhat will it never do?
It never tells you to keep playing, never pushes you to deposit more and never sells you anything in a hard moment. It never asks for passwords or wallet keys, and never pretends to be a person.
What are the AI agents behind it?
A team that does the work while you talk to your assistant. One reads the casino’s rules. One writes your emails to support. One remembers every case.
Does it remember me?
Once you’re in, yes. It remembers what matters to you. As a guest, it only answers questions about the guild.
Joining
How do I get in?
With an invite from a member. No invite? Talk to the assistant as a guest in Telegram. It answers your questions and puts you on the waitlist.
Join the guildWhat can the assistant do for a guest?
It answers questions about the guild and keeps your place on the waitlist. It becomes your personal assistant when you join.
How long is the waitlist?
We don’t promise a date. No countdowns, no “last spots”. When it’s your turn, the assistant tells you.
How many invites do I get?
Five to start. You get more once you have the iGuild Pass, and legends can invite as many as they like. Bring the people you play with.
Can I buy or sell an invite?
No. Invites are personal. They are never sold and never tied to a deposit.
I have an invite code. What now?
Use it at app.iguild.gg, and you’re in today.
Use my invite codeAt the casino
My withdrawal is stuck. What happens?
Tell your assistant. It opens a case, reads the casino’s payment rules and writes the email to support. You send it from your own email. If they miss a deadline, it writes the reminder.
See one case, start to finishCan the guild make the casino pay?
No. The casino decides payouts. We make sure your case is heard, on record, and taken higher when the rules are on your side.
What if the casino says no?
Your assistant takes it higher. A formal complaint, the casino’s regulator, the public complaint sites. Step by step, with your OK.
Do you need my casino password?
Never. Not your casino password, not your wallet keys. If anyone asks for them in our name, it’s not us.
Can it check a casino before I play?
Yes. It looks at the licence, the payment rules and payout complaints from other players.
Will it tell me which game pays?
No one can. It explains RTP and volatility, so you know what you’re choosing. RTP is an average over a huge number of plays. It says nothing about your next one.
Money, miles and $iGG
How do you make money?
Casinos share part of what they earn from the players we bring. Half of it comes back to you. And your assistant is never told to keep you playing.
Read our rulesDo you take a cut of my winnings?
No. Never.
So you earn when I play more?
Yes, and we say it first. That is why our rules exist. Your assistant is never told to keep you playing, and it helps you take a break when you ask.
Read our rulesWhat does “half comes back” mean?
Half of what we earn buys $iGG on the open market. Every season, it is shared among members. We publish the numbers.
Follow the moneyWhat are miles?
The guild’s reward for taking part, wherever you play with the guild. They’re counted in $iGG, the guild’s digital asset, and like any Web3 asset they can trade on the open market. Miles are a reward, not an investment.
What is the iGuild Pass?
Your record in the guild: your miles and your rank. You get your Pass for your first miles in $iGG. Played in season two? You already have one. Just move it over in your guild account. The Pass and ranks open with season three.
What is $iGG?
The guild’s digital asset. Your miles are counted in it, and half of what we earn buys it back for members.
Do I have to play?
No. And your assistant will never push you to.
Your data
What do you see about my play?
Only your play at guild casinos, through guild links. See it, download it or delete it any time.
Why do you see it at all?
So your assistant sees the whole picture: payout times, your limits, your miles. It works only for you, never to keep you playing.
Can I delete my data?
Yes. Ask your assistant to show it, download it or delete it. Any time.
Responsible play
What if I want to stop?
Tell your assistant. It helps you take a break and points you to real help.
Responsible playWill you send me offers?
Never when you ask for help. Want us to stop messaging you? Tell your assistant or write to the team.
Can the assistant set my casino limits?
No. Use the casino’s own tools for limits and self-exclusion. Tell your assistant the limits you set, and it helps you keep track.
Where can I find real help?
Your assistant is AI. It does not replace a professional. For free, independent help, visit Gambling Therapy.
Visit Gambling TherapyLegends and community
Who are the legends?
Influencers who lead their own crews inside the guild. Every legend signs our rules. No promises of wins. 18+ only.
A legend broke a rule. What do I do?
Tell your assistant. We look at every report.
Can I meet other members?
Yes. Players like you, and legends with their crews. You look out for each other.
Meet the guildStill have a question? Ask the assistant.
It answers questions about the guild in Telegram, even before you join. It’s AI, and it will tell you so.
Ask in TelegramOn your side.
Free · Invite only